Frequently Asked Questions
Do you have an automatic recurring order program?
Yes, the You Bar VIP program allows you to have bars automatically shipped at your perfect frequency so you are ensured a supply of fresh bars without having to remember to order.
Our recurring order program is called You Bar VIP. In addition to regular shipments, You Bar VIP’s will receive a gift with each delivery including extra bars, shakes, You Bar flash drive, special promotions, or samples of new products before they are available to the public.
Delivery choices are:
Biweekly - orders arrive every two weeks
Triweekly - orders arrive every three weeks
Monthly - orders arrive every month
What is the shelf life of You Bars?
Given that freshness is one of the best qualities of You Bar, we recommend that you order what you expect to eat within the month. However we put a two-month “best by” date on each bar; and further recommend refrigerating your bars for maximum freshness. Bars with honey tend to have an even longer shelf life.
How do you serve You Shakes?
Directions: Combine one package of You Shake with 8-12 oz. soy milk, juice,
rice milk, water, dairy milk, or yogurt. Shake or stir until delicious.
-Add crushed ice for a cool smoothie.
-Sprinkle You Shake on hot or cold breakfast cereal for a yummy, nutritional boost.
-Use your imagination for other possibilities. We are sure there are customers who secretly enjoy dry You Shakes right out of the package.
Note: If you selected our delicious organic freeze-dried strawberries or bananas for your shake then stop and savor the mouthwatering, fresh aroma before drinking.
Can you email gift certificates or regular-mail gift cards directly to the recipients?
Gift certificates are instantly emailed to you. If you would prefer regular mailing of credit card-style gift cards directly to recipients, just reply to the email and send us the addresses of the people on your gift list. We will take care of the mailing at no additional charge to you.
What do I do if I want specific taste, texture or nutrition facts in my bar?
Please either give us a call at (866) 682-2771 or send us an email at support@youbars.com so we can help. We are bar experts; let us help you make the perfect bar.
How do I know if I am ordering a good bar?
Remember, ordering a You Bar™ is a risk free experience. If you don't like your bars, either send us an email at support@youbars.com or call us at (866) 682-2771, and you can order another box for free!
Are You Bars kosher?
Many of our ingredients are kosher; however, our kitchen is not certified kosher.
Are You Bars organic?
Many, but not all, of our ingredients are certified organic.
Are You Bars gluten free?
You may select gluten free ingredients in your bar, however, your bar may contain traces of gluten because our kitchen also process bars with gluten.
I have allergies; can you guarantee that my bars will not contain certain ingredients?
You may select the ingredients in your bar, however, your bar may contain traces of soy, wheat, eggs, milk, tree nuts & peanuts because our kitchen also process bars with those ingredients.
I like high protein bars, what is the maximum amount of protein I can have in my bar?
We can usually provide up to 20 grams of protein per bar in a large sized bar, if requested, depending on ingredients chosen.
Do you create these bars out of your home kitchen?
We create our bars in our fully certified commercial kitchen in Los Angeles, California.
When will my customized You Bar™ order be ready?
Allow 3-5 days for us to make your fresh, customized You Bars. All bars, popular and customized, are custom made in our You Bar kitchen for maximum freshness. You will receive an emailed order confirmation when your order is received.
How long will it take for my order to ship and arrive?
Once we finish making your customized bars a shipping confirmation will be sent to you by email upon shipment of your order. We ship USPS Priority Mail. Allow 2-5 business days for your order to arrive. You will be offered faster shipping options at checkout.
My order should have arrived by now. What should I do?
If your order has not arrived in 8 business days, please call our customer support at (866) 682-2771 or email us at support@youbars.com.
Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover through the PayPal system.
What will appear on my credit card statement?
When you make a credit card purchase through us, you will see a charge from You Bar on your statement.
How do I know if I am ordering on a secure site?
For a complete answer, please review our Privacy and Security Policies.
What are you going to do with my name and order information?
For a complete answer, please review our Privacy and Security Policies.
